Privacy Policy

Data we collect

We collect information you provide directly and limited information collected automatically when you use the site. The exact data depends on what you do on the website.

• Contact requests: name, email, phone number (optional), message content, and topic.
• Order support: order reference, delivery details you share, and product compatibility information (such as phone model).
• Technical data: IP address, browser type, device information, and pages viewed, collected through essential logs and, if you consent, optional analytics.

How we use your data

We use your personal data to provide customer support and keep the website reliable. We do not sell personal data. We do not use your messages for targeted advertising.

• Respond to your questions and provide product recommendations or compatibility checks.
• Assist with shipping, tracking, returns, and refunds.
• Protect the site against abuse, fraud, and security issues.
• Improve navigation and content based on aggregated usage insights when optional analytics cookies are accepted.

Legal bases (UK GDPR)

When UK GDPR applies, we process personal data under one or more lawful bases. These include:

• Legitimate interests: running a secure, functional website and providing customer support.
• Contract: where processing is necessary to support an order, delivery, return, or refund request.
• Consent: for optional cookies and analytics, where presented.
• Legal obligation: where we must keep certain records to meet legal requirements.

Cookies

Cookies are small text files stored on your device. We use essential cookies to keep the site working properly and a cookie preference indicator to remember your choice.

You can change your preference by clearing your cookies in your browser, which will show the cookie choice card again.

Sharing and processors

We share personal data only when necessary to operate the website and provide support. Where third parties process data on our behalf, they act as service providers (processors) under contractual obligations.

• Website hosting and security services may process IP addresses and technical logs for reliability and protection.
• Email services may process your email address and message content to deliver support responses.
• Delivery partners may process shipping information to deliver your order and provide tracking.

Data retention

We keep personal data only for as long as necessary for the purpose it was collected. Support messages are typically retained to maintain service history and handle follow-up requests. Records related to orders, refunds, and legal compliance may be kept for longer where required.

Your rights

Depending on your location and applicable laws, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to certain processing. You may also have the right to data portability.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

Security

We use reasonable administrative and technical measures designed to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Contact us

If you have questions about this policy or how we handle personal data, contact CaseCove Ltd: