Shipping and returns information
Clear delivery timelines and fair returns
We keep shipping details simple: where we ship, typical delivery times, and how tracking works. If a product is not the right fit, you can request a return within the window below. For the fastest help, include your order reference and phone model in your message.
Tracking included
Most shipments include a tracking link once dispatched.
Dispatch
Typically within 1 to 2 business days.
Returns window
14 days from delivery for eligible items.
Shipping
We dispatch orders from the United Kingdom. Delivery times below are typical estimates and can vary with seasonal demand and carrier capacity. When your order ships, you will receive an email confirmation with tracking details when available.
If you need a case by a specific date, contact us before ordering. We will help you choose the most appropriate shipping option and confirm whether the item is ready to dispatch.
Typical delivery times
Estimates shown in business days after dispatch.
United Kingdom
2 to 4 business days
Tracking: usually included
International
5 to 12 business days
Tracking: may vary by destination
Customs and duties
For international shipments, local customs duties or taxes may apply depending on destination rules. These charges are typically collected by the carrier or local authorities.
Returns and refunds
If a product does not meet your expectations or you selected the wrong model, you may request a return within 14 days of delivery for eligible items. Items should be returned in unused condition with original packaging where possible.
Once we receive and inspect the return, we process refunds back to the original payment method. Refund timing depends on your payment provider, but we process promptly after inspection.
How to return an item
A simple process designed to avoid surprises.
Contact support
Email [email protected] with your order reference and the reason for return.
Pack securely
Return the item in protective packaging to prevent transit damage.
Send and share tracking
If your return includes tracking, share it with support for faster confirmation.
Inspection and refund
We inspect the return and process the refund to your original payment method.
Damaged or incorrect item
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We will work quickly to resolve the issue.